Rules & Terms — The Pokies 114

Welcome to the official Rules page for The Pokies 114. We tested our platform extensively and assembled these rules to be clear, practical and compliant with current industry standards. The content below explains who we are, how to open and manage an account, deposit and withdrawal procedures, bonus rules, fair play expectations, and how we handle breaches and disputes. Our results show that following these rules helps protect both players and the integrity of our games.

1. General information and legal status

The Pokies 114 operates an online gaming service registered under company number 3-102-841524. The company was established in 2021 and maintains operational offices in Costa Rica. During our compliance checks we verified the platform’s public claims related to regulation; The Pokies 114 operates in accordance with applicable regulatory guidance and adopts recognised standards for fair play and responsible gaming.

These rules govern your access and use of The Pokies 114 gaming platform on desktop, mobile or any internet-enabled device. By registering an account and using our services you indicate that you have read, understood and accepted these Terms.

2. Scope and acceptance of these rules

These Terms are legally binding between you (the player) and The Pokies 114 (the operator). We may update these Terms at any time for reasons including legal compliance, customer service improvements or regulatory guidance. We will publish updates on this page and recommend you review the Terms regularly. Continued use after changes have been posted constitutes acceptance of the new Terms.

3. Who may use The Pokies 114

Access to our platform is restricted. You may only participate if you meet the following baseline requirements. We check and enforce these conditions during account opening and later if necessary.

1. You are of legal gambling age in your jurisdiction of residence.
2. Online gambling is permitted by law in the country where you are located when you access our platform.
3. Your account details (name, date of birth, email and other requested information) are truthful and match official identity documents when requested.
4. You have not been previously excluded or barred from our services by The Pokies 114 or any relevant regulatory register.

4. Account registration and verification (KYC)

We require accurate personal information during registration. This helps us meet legal obligations, including anti-money laundering (AML) and counter-terrorist financing requirements, and to keep your account secure. From our testing, timely and correct submission of documents reduces delays to withdrawals and avoids account holds.

What we ask for

During account opening and at any time afterward we may request documentation that includes, but is not limited to:

• Proof of identity (government-issued ID, passport or driver’s licence).
• Proof of address (utility bill, bank statement dated within the last three months).
• Payment method documentation (copy of card, bank statement or wallet transaction logs) where relevant to confirm ownership.

Failure to supply requested documents promptly can result in temporary suspension of withdrawals or account activity until identity and transaction sources are confirmed.

5. Deposits and funding your account

We offer a range of secure payment methods. During our tests we saw that clarity about deposit limits and processing times reduces customer queries and speeds service. Please note the following principles and rules that apply when depositing funds.

1. Funds generally appear in your account after confirmation from the payment provider. Processing times vary by method.
2. Deposit amounts must not exceed the maximums stated in the payment method section of your account dashboard.
3. You may only deposit using payment instruments that are in your name unless prior written authorisation has been given by our support team.
4. We may request supporting documentation to verify the source of deposited funds to comply with AML rules.

6. Withdrawals and payout procedures

We aim to process withdrawals quickly, but the time from our approval to the funds arriving in your account depends on third-party payment processors. Our tests indicate most withdrawals are processed without delay when verification is complete.

Withdrawal rules you must know

• We will process withdrawal requests after confirming your identity and completing any required playthrough or wagering conditions.
• Some withdrawals may require additional verification; if a payment is returned by your financial institution we will contact you to arrange alternatives.
• We do not charge withdrawal fees; third-party banks or payment providers may apply their own fees.
• Withdrawal limits and minimums are published in the payments section of your account and are subject to change.

Playthrough and source rules

To maintain compliance with AML requirements and protect against bonus abuse we apply wagering or playthrough rules to certain payment methods. Based on our operational testing, typical minimum playthrough requirements are:

If your withdrawal is subject to playthrough or wagering requirements, the rules are applied to the deposited funds and any bonus amounts separately as explained under the promotions section.

7. Bonuses, promotions and wagering conditions

Bonuses are incentives designed for entertainment. Our review of bonus mechanics shows that clarity in terms prevents misunderstandings. Below are the rules that apply to any bonus or promotion offered on The Pokies 114.

1. Bonuses are subject to specific terms that will be displayed with each offer. You must meet the terms of the bonus before a withdrawal of bonus-derived winnings can be processed.
2. Only one bonus may be active per player unless otherwise specified. Abuse of multiple accounts to claim duplicate bonuses is prohibited.
3. Certain games may be excluded from bonus wagering or may contribute a reduced percentage towards wagering requirements. Refer to the bonus terms for excluded titles and weightings.
4. We reserve the right to void a bonus if we reasonably believe it has been obtained or used in breach of these Terms, including use of duplicate accounts, automated play, collusion, or exploitation of software errors.
5. Any winnings from bets placed on a promotion that has been cancelled or forfeited will be void.

8. Fair play, collusion and prohibited behaviour

Our platform is built on fairness and transparency. We employ industry-standard Random Number Generators (RNGs) and audit practices. During our internal testing and external audits we check for signs of tampering and collusion. Prohibited behaviours include, but are not limited to:

• Using bots, scripts, macros or any automated means to place bets or play games.
• Colluding with other players to manipulate game outcomes or take unfair advantage of promotions.
• Using multiple accounts to exploit welcome offers, deposit bonuses or other promotions.
• Attempting to manipulate game software, servers or connectivity for financial gain.

If we detect suspicious activity we may take immediate action, including temporarily suspending accounts, withholding funds, freezing winnings and initiating investigations. Where evidence of criminal activity exists, we will cooperate with law enforcement and may press criminal charges.

9. Game malfunctions and error handling

Occasional technical issues may occur. If a game malfunctions we ask that players do not exploit the error. Our operations team investigates every reported malfunction. Our typical error handling process is as follows:

1. Immediate suspension of the affected game if a serious malfunction is identified.
2. Preservation of logs and evidence for inspection by our technical and compliance teams.
3. A decision on whether to void affected bets or restore balances based on the investigation results.
4. Communication to affected players summarising the outcome where appropriate.

10. Security, privacy and data protection

We place high importance on customer data protection and platform security. During our audits we validate encryption and access controls are in place. Key principles include:

• We collect and process personal data to provide gaming services, verify identity, prevent fraud and comply with legal obligations.
• We retain records of transactions and communications for a reasonable period to meet regulatory and dispute resolution needs.
• We protect account access with strong password requirements and encourage two-factor authentication where available.

For full details on how we collect, use and retain personal data please refer to our privacy policy (published separately). If you have a data protection inquiry we will respond according to applicable law.

11. Responsible gambling

Protecting players is a core part of our operating philosophy. From our experience testing self-exclusion tools and spending limits, we know they are effective when used correctly. We therefore offer a range of responsible gambling tools and resources:

• Deposit limits that you can set and adjust to manage spending.
• Session time reminders and voluntary cooling-off periods.
• Self-exclusion options for short or long-term exclusion from the platform.
• Access to information and support organisations for problem gambling.

If you request self-exclusion, your account will be closed and you will be prevented from re-registering for the duration selected. We will not accept registration attempts from self-excluded individuals.

12. Breaches, account suspension and termination

We take breaches of these Terms seriously. If you breach any provision, or if we suspect a breach, we may at our discretion:

1. Temporarily suspend your account while we investigate.
2. Withhold funds subject to verification or pending the outcome of an investigation.
3. Cancel wagers or void winnings that have arisen from prohibited conduct or from mistakes or malfunctions.
4. Terminate your account and ban you from making future accounts in cases of serious or repeated breaches.

Where funds are withheld, we will inform you of the reason and provide steps required to resolve the matter. If we determine that criminal activity has taken place we may report to regulatory and law enforcement agencies.

13. Dispute resolution and appeals

We aim to resolve disputes quickly and fairly. If you disagree with a decision we recommend the following steps based on our support testing and dispute handling process:

1. Contact customer support with full details of the issue, including dates, times and screenshots where available.
2. Await an initial response and provide any requested documentation to assist our investigation.
3. If the outcome is unsatisfactory, request escalation to our internal disputes team for an independent review.
4. Where applicable, you may be directed to an independent adjudicator or arbitration procedure as described in the Terms.

We maintain records of disputes and their resolutions. Our reviews are conducted by a trained compliance officer to ensure impartiality.

14. Communications and notifications

By registering with The Pokies 114 you agree to receive notifications related to your account, including verification requests, security alerts, and promotional information where you have opted in. Important messages related to safety, security or regulatory requirements may be sent regardless of marketing preferences.

15. Financial crime prevention and cooperation

We actively detect and prevent money laundering, fraud and related financial crime. Our systems monitor unusual deposit and wagering patterns, and we use third-party screening where necessary. We cooperate with financial institutions and law enforcement in cases of suspected criminal activity and will provide relevant transaction records when legally required.

16. Changes to the rules

We may update these rules from time to time. Significant changes will be posted to this page with an effective date. We recommend you check this page regularly; continued use of the site after changes are posted indicates acceptance of the updated Terms.

17. Quick reference table: key thresholds and timelines

18. Our commitment to transparency and fairness

We pride ourselves on clear terms and accountable operations. Our internal tests and periodic third-party audits confirm fairness of our RNGs and the integrity of payouts when players follow the rules. If you follow the requirements in these Terms, you can expect a reliable and fair gaming experience on The Pokies 114.

19. Summary: what we expect from you and what you can expect from us

From our experience, compliance and communication reduce problems. To recap:

• You must be truthful in registration, meet the legal age and comply with wagering rules.
• You must not attempt to manipulate games, use multiple accounts to abuse offers, or automate play.
• We will protect your data, process payments transparently, and act promptly on disputes and security incidents.
• We will withhold or reverse transactions where fraud, collusion, or breach of Terms is reasonably suspected.

20. Contacting us

If you need help or wish to raise an issue, please contact our Customer Support team via the channels listed in your account. When you contact us, provide clear details to speed resolution. Our support team will confirm receipt of your request and guide you through any required next steps.

21. Final provisions

These Terms form the basis of your contract with The Pokies 114. They are governed by the applicable law as stated in our general Terms of Use. Strict adherence to these rules maintains safety, fairness and reliability for all players. We tested and continue to monitor our systems to ensure these standards are met.

Thank you for choosing The Pokies 114. Play responsibly and enjoy the games.